Returns & Exchanges
Our customer-first return policy guarantees 100% satisfaction with every book and stationery item.
7-Day Return Window
You can request a return or replacement within 7 days of receiving your package if the book or item is damaged, misprinted, or incorrect.
100% Replacement Guarantee
If your book arrives with misprinted pages or transit damage, we will ship a brand new replacement immediately at zero extra cost.
Easy Pickup & Drop-Off
Our logistics courier will collect the return parcel from your doorstep or you can drop it off at the nearest courier center.
Hassle-Free Refund Process
Refunds are processed within 3-5 business days via Bank Transfer, JazzCash, or store credit voucher upon return inspection.
How to Request a Return
- Take a clear photo of the item, shipping label, and defect/issue.
- Email photos with your Order ID to returns@gujratbooks.com or WhatsApp +92 42 3256 0356.
- Our support team will approve the return and arrange doorstep courier pickup within 24 hours.